FinDeck Support

1) Is the address right? Use the same address and port you open Jellyfin with in a browser (8096 for plain http by default). 2) Are you on the same network? Local addresses only work at home or over your VPN (Tailscale and similar work well). 3) Plain http needs an IP address: iOS only allows http:// to a local IP address, your VPN IP address, or a .local name. Plain http to any other hostname, including a full VPN hostname such as a Tailscale MagicDNS name, is blocked by iOS. Use your HTTPS address, a local IP, or your VPN IP. If you type http and the same address also answers over https, FinDeck switches to https for you. 4) Did iOS ask for Local Network access? If you declined, turn it on in the iOS Settings app under Privacy & Security, Local Network, FinDeck.

FinDeck can't accept a self-signed certificate: it uses the standard iOS certificate check and has no option to approve one. Use a certificate iOS already trusts (for example from Let's Encrypt or your reverse proxy), install and trust your own certificate authority on the iPhone (iOS Settings, General, About, Certificate Trust Settings), or connect over plain http to the server's local or VPN IP address.

Full watch history comes from the free Playback Reporting plugin for Jellyfin, and reading it needs an administrator account. Install it from your Jellyfin dashboard (Plugins, Catalog, Playback Reporting), then restart the server and pull to refresh on the Stats tab so FinDeck checks for it again. The plugin records from the day it is installed, with no backfill, and keeps 3 months of history by default; you can raise that in its settings. Without it, FinDeck shows the plays it observed itself while it was running, in the foreground and during background checks. That observed view starts over when the app restarts or you switch servers.

Your own sessions, library counts and the server version. Jellyfin only shows all sessions, the activity log and watch stats to administrators.

Each server has three alerts in Settings: Server unreachable is on by default; New session and Transcode started are off until you turn them on. FinDeck asks for notification permission when you connect or turn an alert on. Alerts are best-effort: iOS decides when FinDeck may check in the background, typically a few times a day, so alerts are not instant. For a server on a Tailscale address (100.64.0.0/10 or a .ts.net name), FinDeck never sends the Server unreachable alert; the dashboard shows "unreachable from here" instead. It does the same for a home-network server while you are on cellular data. FinDeck can't tell one Wi-Fi network from another, so on another Wi-Fi network, a home-only server can still alert.

Touch and hold the Home Screen, tap Edit, then Add Widget, and choose FinDeck (small or medium). It shows the server you are viewing in the app, with an "as of" time so you always know how fresh the numbers are. Open the app now and then to keep it current.

The demo is free, with every screen on sample data. FinDeck Pro, a one-time purchase, connects your own servers (as many as you like) with live sessions, stats, the widget and alerts. Restore a previous purchase in Settings: tap Connect your server (Pro), then Restore Purchases.

Refunds are handled by Apple at reportaproblem.apple.com; we cannot issue them. After a refund your saved servers are kept, and Pro features lock: live data, background checks, alerts and the widget pause, and FinDeck shows "Pro is not active" with options to unlock Pro again or use the demo. Buying or restoring Pro resumes everything.

No. It reads your server. The only other requests are signing in, Quick Connect, and signing the app out when you remove a server, so it does not linger in your server's device list.

No. See the privacy policy: no analytics, no tracking, no third-party SDKs, no server of ours. Access tokens stay in the iOS Keychain on your iPhone and go only to your servers.